FAQ|PRISM Inn Komagata Asakusa┃PRISM Inn

About Accommodation

Can I send my luggage in advance?

Since this is an apartment hotel, we cannot accept packages sent to us. Please refrain from sending any items.

If you are able to receive your packages during your stay, please handle the arrangements at your own responsibility. In that case, we ask that you use your own contact information for any deliveries.

Please understand that we do not hold responsibility or guarantees for packages that cannot be received or become lost.
Until what time is the front desk open?

As an apartment hotel, we do not have a front desk, but we have our 24-hour support team that is available remotely if you need any assistance.
Is there a parcel receiving or shipping service?

We do not offer courier pick-up or shipping services, so make your own arrangement. Please request shipping at a nearby convenience store. Kindly note that if you ask the delivery company to pick up your luggage during your stay, the hotel is not responsible for any damage or problems that may occur.

Are there elevators?

Yes, elevators are available.
What facilities are included in the rooms?

The rooms are equipped with the following facilities: Wi-Fi, air condition, TV, washing machine, bathroom dryer, induction stove, refrigerator, microwave, electric kettle, iron and hair dryer.
Are there washing machines and dryers in the rooms?

Washing machine and bathroom dryer are included.
Does the hotel have rooms for differently-abled guests?

Please note that our hotel does not have rooms suitable for differently-abled guests.
What kind of kitchen appliances and utensils are available in the room?

We have pots, frying pans, cutting boards, knives, kitchen scissors, tableware (glasses, plates, bowls), cutlery (spoons, chopsticks, forks, knives, teaspoons), a rice cooker, and a coffee maker.
Will amenities be replenished and towels be changed?

We do not change towels, so we kindly ask you to use the washing machine in the room and reuse the towels. If you run low on amenities, please e-mail us for additional supplies.
Can I watch Youtube or Netflix on the TV?

Yes, you can watch Youtube or Netflix using your own account and log it out before you check out of the hotel.

What time is the check-in and check-out?

Check-in is from 3:00 PM onwards and check-out is until 10:00 AM.
What should I do if I am late for check-in?

If you register your guest information in advance, we will send you an access guide and a room pass code for your room. Use information there to do self check-in.
Can I leave my luggage before check-in or check-out?

Luggage cannot be stored before check-in or after check-out. Please use the coin lockers nearby to store your luggage.
What are the check-out procedures?

If you leave the room by 10:00 AM the check-out procedure will be automatically completed.
Is early check-in / late check-out possible?

Please note that we do not accommodate early check-in or late check-out.
How do I check-in?

Please do self check-in using the access guide and room passcode we sent you in advance.

Where is the nearest train station?

The nearest station is Toei Asakusa Station, which is about 5-minute walk from the hotel.
Could you please tell me how to get there from the airport?

From Narita airport:
Take the Keisei Narita Sky Access direct to Asakusa Station.

From Haneda Airport:
Take the Keikyu Airport Line to Asakusa Station.
*The route from the station to our hotel is listed in the Access Guide.
Is there a parking lot available?

There is no parking lot, so please use the paid parking lot nearby.

Where can I exchange foreign currency?

We recommend using foreign currency exchange services in each airport. You may also go to nearby Family Mart or Asakusa Culture and Tourism if you need to exchange foreign currency. Please bring your passport or other forms of identification.