FAQ|PRISM COURT HIRAI┃PRISM Inn

About Accommodation

Can I send my luggage in advance?

We will not be able to receive your luggage if you send it to us. Please refrain from sending luggage to us. If you are able to receive your luggage during your stay, please do so at your own risk. In that case, please make sure that the contact information is addressed to yourself. If you are unable to receive your luggage, or if you lose track of it, we will not be responsible for it or guarantee its whereabouts, please understand that we cannot be held responsible or guarantee the whereabouts of your package if you fail to receive it.
Until what time is the front desk open?

We do not have a front desk, but we have our 24-hour support team that is available remotely if you need any assistance.
Is there a parcel receiving or shipping service?

We do not offer courier pick-up or shipping services. Please make your own arrangements. For shipping, you may use a nearby convenience store. Please note that if you ask the delivery company to pick-up your luggage during your stay, the hotel is not responsible for any accidents or problems that may occur.

Are there elevators?

Yes, elevators are available.
What facilities are included in the rooms?

The rooms are equipped with the following facilities: Wi-Fi, air condition, TV, washing machine, bathroom dryer, washlet, induction stove, refrigerator, microwave, electric kettle, iron, and hair dryer.
Are there washing machines and dryers in the rooms?

The rooms are equipped with washing machine with clothes drying functions. You can use this one machine for everything from washing to drying.
Does the hotel have rooms for differently-abled guests?

Please note that our hotel does not have rooms suitable for differently-abled guests.
What kind of kitchen facilities are available in the room?

We have pots, frying pans, cutting boards, knives, kitchen scissors, tableware (glasses, plates, bowls), cutlery (spoons, chopsticks, forks, knives, teaspoons), a rice cooker, and a coffee maker.
Will amenities be replenished and towels be changed?

We do not change towels, so we kindly ask you to use the washing machine in the room and reuse the towels. If you run low on amenities, please e-mail us for additional supplies.
Can I watch Youtube or Netflix on the TV?

YouTube and Netflix are not available on TV. Only terrestrial TV is available.

What time is the check-in and check-out?

Check-in is from 4:00 PM onwards and check-out is until 10:00 AM.
What should I do if I am late for check-in?

If you register your guest information in advance, we will send you an access guide and a room passcode for your room. Use the provided information to do self check-in.
Can I leave my luggage before check-in or check-out?

Luggage cannot be stored before check-in or after check-out. Please use the coin lockers nearby to store your luggage.
What are the check-out procedures?

If you leave the room by 10:00 AM the check-out procedure will be automatically completed.
Is early check-in / late check-out possible?

Please note that we do not accommodate early check-in or late check-out.
How do I check-in?

Please do self check-in by using the access guide and room passcode we sent you in advance.

Where is the nearest train station?

The nearest station is Hirai Station on the JR Sobu Line, which is about 10-minute walk from the hotel.
Could you please tell me how to get there from the airport?

From Narita Airport：
Take the Keisei Main Line to Keisei Funabashi Station, walk to Funabashi Station, transfer to Chuo/Sobu Line and get off at Hirai Station.

From Haneda Airport：
Take the Airport Line directly to Asakusabashi Station, transfer on foot to the Chuo/Sobu Line (Asakusabashi Station) and get off at Hirai Station.

*The route from the station to our hotel is listed in the Access Guide.
Is there a parking lot available? What are the rates and how do I make a reservation?

There is no parking lot, so please use the paid parking lot nearby.

Where can I exchange foreign currency?

We recommend using foreign currency exchange services in each airport. You can exchange money at the banks closest to the hotel (Mizuho Bank and Mistubushi UFJ Bank) near Hirai Station. Please bring your passport or other form of identification.