PRISM Inn

JPEN

PRISM Inn

JPEN
Sign up
Reservation

Faq

  1. Top
  2. FAQ

About Accommodation

  • Can minors stay at the hotel alone?
    Minors are not allowed to stay alone at the hotel.
  • Are pets allowed to stay in the hotel?
    Pets are not allowed at the hotel.
  • Are meals provided? Are there any restaurant or cafes?
    No meals are provided. Restaurant or cafe are not available in the premises.
  • Can I hold parties or group events in the building?
    Parties or group events are prohibited.

Reservation and fees

  • How do I make reservation?
    You can make the reservation by filling out all necessary details to arrange the booking by using the website.
  • How far in advance can I make reservation for my stay?
    Reservations can be made up to 11 months in advance.
  • Can I make same-day reservation?
    Same-day reservations are not accepted.
  • What are your rates? Are there any additional charges?
    Rates vary by facility and room type. Additional fees may apply for services such as early check-in, late check-out, and extended stay.
  • What is your cancellation policy?
    Cancellation policies vary depending on the plan. Please confirm the details at the time of reservation.
  • What information is required when making a reservation?
    At the time of reservation, please provide your name, e-mail address and phone number. After the reservation is confirmed, we will ask you to submit identification documents for all guests.
  • Does the number of guests include children?
    The number of guests includes children regardless of age.
  • Are there any special offers or discount for long-term stays?
    Discounts may apply for longer stays; please confirm at the time of reservation.
  • Can I change the number of guests?
    It is possible to change the number of guests as long as it is within the maximum number of people in the room. If you wish to change the number of guests, please contact us at least one day before the check-in date. Please note that additional charges may apply, so please contact us for more details.
  • Can I change or cancel my reservation by phone or email?
    Reservations cannot be changed or cancelled by phone or e-mail. Reservations can be confirmed, changed, or cancelled from the reservation confirmation screen.
  • If I cancel my reservation, when will I recieve a refund for the fees already paid?
    Based on our cancellation policy, you may be required to pay a cancellation fee. If no cancellation fee applies, the full amount charged will be refunded via your credit card company. The timing of the refund may vary depending on the credit card company, so please contact your credit card provider for more details.

About the guest rooms

  • Is smoking allowed in the guest room?
    Smoking, including electronic cigarettes, is prohibited in the building and on the premises. Please use the designated smoking areas nearby.
  • Are the rooms air-conditioned?
    Air conditioners are available with heating and cooling functions.
  • I have reserved multiple rooms, can rooms be arranged next to each other?
    Please note that we do not accept requests for specific rooms.
  • Can I stay with my children? Are there any facilities for children?
    Children are allowed, as long as they are within the maximum number of guests. We do not have facilities for children.
  • Are daily bed making and room cleaning services provided?
    Rooms will not be cleaned, and beds will not be made during your stay. They will be left in the same condition as when you left. If cleaning becomes necessary during your stay, it will be available for an extra charge. Please contact us in advance regarding the cleaning request.
  • Is Wi-Fi available free of charge in the rooms?
    Free wifi is available in all rooms.
  • Is it possible to have an extra bed in the guest room?
    Unfortunately, we are unable to provide additional beds.
  • What is the room capacity?
    Room capacity may vary depending on the room type, so please refer to the details for each room.
  • How many towels are provided in the room?
    One bath towel and one face towel are provided per person. One bath mat is provided per room.
  • What amenities are provided in the room?
    The following amenities are provided in the room: shampoo, conditioner, body soap, hand wash, toilet paper, and laundry detergent. Toothbrushes are not provided, please bring your own.

About Check-in and check-out

  • What do I need to bring when I check-in?
    When checking in to the hotel, please be sure to present your passport, residence card, or other form of identification. For Japanese guests who do not have passport, please present your driver's license or health insurance card.
  • Can my companion check-in first?
    Once you have paid your accommodation fee and completed the registration procedure, your companion may check-in first.

Payment

  • Do I pay in advance when making a reservation, or at check-in?
    Payment is required in advance at the time of reservation.
  • Can you issue a receipt or invoice for payment?
    We can issue a receipt. Please contact us in advance and we will email it to you after check-out.
  • Do you accept cash payments?
    On-site payment is only by credit card.

Access to the site

  • Is there a shuttle service from the nearest station or airport?
    There is no shuttle service from the nearest station or airport. Please use the public transport such as trains, buses, and taxis.

Others

  • Is there a taxi reservation or can someone call on my behalf to arrange my transportation during my stay?
    Neither taxi reservations nor transportation arrangement services are provided.
  • Can I leave behind items that I no longer need?
    You may leave any unnecessary small items behind, but if you have large items (suitcases, etc.), you may be charged a disposal fee, so please contact us in advance.
  • What should I do if I left something at the hotel?
    If you realize you left something behind after leaving the accommodation, please check the following and contact us by email.

    Please include the following in your email and send it to prism-inn@prismic.co.jp

    1. Reservation number
    2. Name of the accommodation you stayed at (ex. PRISM Inn Ogu, etc.)
    3. Room number and where you left it (ex. Room 201, on the sink, etc.)
    4. Name of the guest (we may ask for the name of the representative)
    5. Characteristics of the lost item (color, shape, form, point, mark, etc.)
    6. Other (Please write down any other information you would like us to know)

    In addition, lost items will be handled in accordance with the Lost Property Act. Cash and valuables shall be kept for 7 days from the date of discovery and then reported to the nearest police station. However, food items, regardless of price or expiration date, will be disposed of on the same day they are found.
  • Is it possible to send me the things I forgot?
    If you would like your lost items sent back to you, we can send them by cash on delivery and you will bear the delivery fee.

    Please note that we cannot accommodate the following requests

    - Specifying a delivering company
    - Special packaging
    - Delivery to non-authorized representative
    - Delivery overseas

    Please note that we are unable to guarantee against any damage, breakage, or malfunction of the items due to our inability to use special packaging.
  • Can I pick-up the items I left if I return right away?
    After check-out, our cleaners will begin cleaning the room.
    Therefore, if you are unable to coordinate with the cleaning staff, you will not be able to access your room.

    After check-out, the number of the door lock you used will be changed and you will not be able to enter your room.

    If you notice that you left something behind, please contact us by email.
Reservation